DELIVERY INFORMATION

Handling Time Prior To Despatch

Our orders are usually dispatched within 24 hours of placing your order; our despatch team operates Monday – Friday. Please be advised that although we do strive to despatch all orders within 24 hours, this isn’t always possible during busy periods or due to occasional stock limitations. If your order is likely delayed due to stock availability, we will contact you as soon as possible to discuss it.

Our Delivery Services

Royal Mail / Airmail - All of our Royal Mail services are untracked. Most orders will arrive within the allotted timeframe but this may take a little longer if you live in a more remote location or at times of increased volume such as Christmas.

Parcelforce 24 - This is a fully tracked service. You will receive an email from Parcelforce with your tracking number, track your order here or download the My Parcel Live app here for iOS devices or here for Android devices.

Non-Delivery

If your order has not been received within the expected time frame, we will be happy to investigate the problem. There can be a number of reasons why this may be the case, how we respond and solve the issue depends on what has happened. The reasons and outcomes are itemized below:

Incorrect Address

If the wrong address has been entered by the customer, the order will most likely be returned to our warehouse. If this is the case we can arrange for a replacement delivery but there will be a second delivery charge payable by the customer. If however, the customer contacts us to correct the address prior to despatch (normally within 24 hours) then we will endeavor to update your order free of charge. If the order goes missing due to an incorrect address then a new order will need to be placed.

Nobody At the Address To Take Delivery

If you are unavailable to sign for your parcel they will usually attempt a second delivery on the next available weekday. If you are not available at the time of the second attempted delivery a calling card will be left detailing where you can collect your order from. Any undelivered Royal Mail items will most likely be sent to your local Post Office collection facility, if this is the case the customer will most likely have received a Royal Mail calling card (although this is not necessarily always the case so you should always check with your post office before reporting an order as missing).  The customer is responsible for sorting the arrangement of their parcel being re-delivered if the parcel was left at a Post Office/sorting office.

For international deliveries, this will largely depend on the local service. With tracked deliveries, we can determine if a delivery has been attempted, in which case we can advise quickly on the next steps. With Royal Mail untracked deliveries, we need to wait for 10 working days to pass from the date of despatch before we can consider an order undelivered. If an order is returned to us due to non-delivery then we can re-send the order but there will be a second delivery charge payable to the customer.

Order Missing

If an order simply goes missing, we will first investigate and then offer to re-send the order free of charge if there is no other explanation. ALL delivery estimates are not guaranteed delivery dates. Orders will only be considered missing if 10 working days have passed without delivery since the despatch of the order.

Item Not Despatched

If the order has not been dispatched from the GB Posters warehouse, firstly we will investigate the matter. If this is due to an item being out of stock, we will offer the opportunity for the customer to either take an alternative item, wait for the item to come into stock, or alternatively take a refund. If the item has not been dispatched due to an internal error, we will despatch the order immediately.