Frequently Asked Questions

We have compiled a list of our most frequently asked questions and listed helpful answers for them below. If you can't find the answer you need then speak to one of our customer advisors by clicking on the live chat icon, alternatively contact us here.

Q: I HAVE A PROMOTIONAL CODE, HOW DO I USE IT?

A:

1. Once you have added an item to your shopping bag, navigate to the bag by clicking the bag icon at the top right corner of the page.

2. Add a valid code to the field marked below, ensuring that you have clicked 'APPLY CODE'. You should now see your discount calculated.

3. Proceed to Checkout.

All our current offers on site as well as all our T&Cs can be found here.

Q: HOW DO I CREATE A GB POSTERS ACCOUNT?

A:

Creating an account with us is easy, simply fill out our account form here. or by navigating to the account icon at the top of your page. If you already have an account you can log in from the same page and you will be prompted to log in at the checkout before completing your order.

If you don't wish to create an account you can still checkout as a guest, you will still receive your regular updates via email but will not be able to view your order status or history. If you checkout as a guest and then afterwards create an account, your order information from any previous orders will not be available.

Q: CAN I GET NEXT DAY DELIVERY?

A:

We do offer a next day delivery service, but this is not available as a delivery option at the website checkout so please contact our customer service team either by phone on 0845 0020381, email on enquiries@gbposters.com or via our contact form here.

We ask that we receive all next day delivery requests before 10am on the day before the item is needed. Our team will always do their utmost to accommodate your delivery needs, stock permitting.

Please note that unfortunately we do not currently offer weekend deliveries, so next day delivery can only be requested prior to 10am Monday - Thursday. Our standard delivery estimates can be found on our delivery page here.

Q: CAN I CHANGE MY DELIVERY ADDRESS?

A:

If you have just placed your order please contact our customer service team to request a change of address on enquiries@gbposters.com or via our contact form here.

We always endeavour to change the address where possible, however if the item has already been processed for dispatch we are unable to make any changes. In these circumstances the order will most likely be returned to our warehouse. If this is the case we can arrange for re-delivery but there will be second delivery charge payable by the customer. If the order goes missing due to incorrect address details then a new order will need to be placed.

Q: DO YOU DELIVER TO MY ADDRESS?

A:

We offer worldwide shipping of all our products. We only have two restrictions, we are unable to deliver to the US and Canada due to current licensing restrictions. 

You can find all our delivery costs and more delivery information on our delivery page here.

If you have any further questions you can contact our customer service team on enquiries@gbposters.com or via our contact form here.

Q: HOW MUCH IS DELIVERY?

A:

Delivery costs do vary depending on the items you are purchasing, we have a handy table here to break it down for you:

 

DestinationSmall items (eg. Badges, Tattoos)Medium Items (eg. Rolled Posters, Mugs)Large Items (eg. Frames, Framed Posters, Giant Posters)
UK Royal Mail (3-5 days) Royal Mail (3-5 days) ParcelForce 24 (2-3 days)
£1.50 £2.55 £7.00
Europe Airmail (7-12 days) Airmail (7-12 days) DHL (5-7 days)
£2.00 £3.50 £20.00
Row Airmail (Location Dependent) Airmail (Location Dependent) DHL (Location Dependent)
£3.00 £4.80 £45.00

You can find this and more delivery information on our delivery page here.

If you have any further questions you can contact our customer service team on enquiries@gbposters.com or via our contact form here.

Q: HOW DO I RETURN MY ITEM?

A:

Not happy with your item or you've ordered the wrong size? Well good news, we offer free UK returns!

All you have to do is contact our customer service team quoting your order details and the reason of return. You can reach us on enquiries@gbposters.com or via our contact form here.

From there our team will be in touch as soon as possible advising of the next steps you need to take to post the item back to us. Once the item is received and processed by our returns team your order will be refunded, minus any original postage costs.

Please always keep hold of your proof of postage for us, this can be requested from time to time. 

Our returns page can also be viewed on site here.

Q: MY ORDER HAS ARRIVED DAMAGED

A:

At GB Posters we take every care to ensure that your order arrives in pristine condition. However due to the delicate nature of certain products in some rare circumstances items can arrive damaged.

Our aim is to ensure complete satisfaction with your order and to allow us to offer a quicker response time to our customers we operate a photo returns policy for any goods received in damaged condition.

Please follow these steps if you have received damaged items:

1. Email enquiries@gbposters.com with your order reference number in the subject field.

2. Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.

3. We will contact you within 24 working hours to process a replacement.

We do request that all damages are reported to us within 7 working days of receipt allowing us to take the appropriate steps with our couriers. Our damage policy can also be viewed on site here.

Q: I'VE RECEIVED MY ORDER BUT AN ITEM IS MISSING

A:

So you've received your eagerly awaited GB Posters order but an item is missing. There could be a few reasons for this:

  1. The item is out of stock - if an item is out of stock our customer service team will endeavor to contact you directly either before or once your order has been dispatched. We are always happy to place an item on back order or to send a replacement item of equal value if preferred.
  2. Our team have rolled your poster(s) inside another - to avoid splitting an order over several parcels our warehouse team do roll one poster around the other. Please do check inside all posters received as the missing poster(s) will most likely be inside.
  3. We've made a mistake - our warehouse team are usually 100% accurate in processing your order however from time to time we can make mistakes. In these cases we always send the missing item to you as quickly as possible.

If you have an item missing from your order please do contact our customer service team on enquiries@gbposters.com or via our contact form here.

Q: HOW DO I UNSUBSCRIBE FROM A MAILING LIST?

A:

We like to keep our customers updated on all the latest product releases here at GB Posters however we understand if this is not your thing. 

All our emails have the option to unsubscribe, this is always located right at the bottom of the email you received, example here:

Clicking the unsubscribe link ensures you are removed from all our promotional emails.

If you do have any other queries regarding email subscriptions please contact our customer support on enquiries@gbposters.com or use our contact us form here.